What’s What:
Bring customers what they want while bringing out the best in you and the people you work with.
Amava Take:
Learn how to best anticipate and meet customer needs. In this course, you will learn how to measure customer service—from your company's point of view and from the customers’—gather data and know what to do with the data once you have it. You will also identify how your customer service stacks up right now and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints and build long-lasting customer service programs.
Learning Method:
Online.
Length:
You can choose to take this class either instructor-led over a period of 6 weeks or self-paced over a period of 3 months. 24 class hours.
Amava Member Price:
$85
Non-Member Price:
$115
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