Social Engagement: High
What’s What: Computers and automation are so integrated into our daily lives that as soon as there is a glitch in the system it can be impossible to find a specific file or send a group email. Enter IT Support. If you love solving technical problems and helping people move on with their tasks and day, IT Support could be a role you would enjoy.
Amava Take: If tinkering under the hood of a motherboard gets you jazzed and you’re the first person everyone calls when passwords fail and the internet won’t work, consider a flexible job in IT support. From helping employees troubleshoot software issues to assisting customers with upgrades and resets, IT support plays a vital role in keeping many facets of a company online–and off. Depending on your previous work experience, most recent education and level of computer skills, you can often arrange a daily schedule that fits your life.
From the Front Lines:
What kinds of candidates are you looking for to fill these jobs?
You’re a logical person with excellent problem-solving skills who also has the ability to explain the same answer multiple ways many times.
Any tips for first-timers to make it a productive and fulfilling experience?
You need to come to the table with some experience. In most of these roles, it’s important to have a basic understanding of operating platforms, connectivity, security, and information management. Or have a background in networking, firewalls, switching systems, and active directory/DNS/DHCP configuration and support.
What’s a typical daily schedule like?
It’s a matter of end users and timezones, onsite or remote. IT Support touches every industry so anything goes.
From the Trenches:
What’s the most satisfying part of the job?
Sitting in front of a lifeless, dark monitor and bringing it back to its full color animation of…well, you know, that messy desktop we all have of kittens, babies, recipes….
How would you describe the hard parts?
It’s a dirty job. IT support staff spend time at other folks’ desks and you would not believe what has been found in keyboards. I won’t even discuss what I’ve found under some desks.
Does everyone really play hacky sack in the IT department?
No. But that’s because we’re remote. But there is an app for that and we’re forming a league….
Special requirements: Most jobs require some education and previous experience. Ongoing training is critical to keep up with new technology. If you’ve never been in the field or you’re just returning after an absence, you may have to start further from the top than you were when you left. As long as you’re willing to listen and learn you’ll again enjoy what you always loved about technology. Someone in the know will push you in the direction of the best class. In the meantime, here’s an in-depth IT support job description.
Finding a position: If you have some IT Support experience, try your hand at contracting your services by the hour, day or month. If you want something steadier and have some experience, don’t dismiss Glassdoor, where there is information about IT Support making near $50K for little experience and education. There are also sites tailored to computer jobs, including IT jobs.