Social Engagement: High
What’s What: If you know which train to take, how long the wait at the hot new no-reservations restaurant is or which fascinating exhibits are at the museum near you, you could be hotel concierge material.
Amava Take: Working in hospitality is extremely social. When folks come to a hotel, they count on a knowledgeable concierge to know where to get the best food in the area, how to score those last minute tickets and whom to call for a private street art tour. And that’s just the beginning. Concierges help guests with emergencies, travel mishaps and getting where they need or want to go on time. If you can talk the talk and walk the walk and you make friends easily in your city or town, look into this dynamic, never-a-dull-moment way to earn money and meet new people.
From the Front Lines:
What kinds of candidates are you looking for to fill these positions?
Gregarious people with a can-do attitude who have deep local knowledge about museums, restaurants, events and transportation options.
Any tips for first-timers to make it a productive and fulfilling experience?
Talk to someone who has been there awhile. There are always tips and tricks you can pick up.
What’s a typical daily schedule like?
It’s mostly regular shift work, but every hotel has its own system.
From the Trenches:
What’s the most satisfying part of the job/experience?
Helping people get oriented in a new place is great. When you can land them a special table for a special experience it is very satisfying.
How would you describe the hard parts?
Nobody wants to disappoint a guest. But Elton John really was sold out!
What was your favorite moment on the job?
Figuring out how to replace a lost teddy bear for a guest’s child before the child got up from her nap was my favorite moment.
Special Requirements: While no degree beyond high school is required, concierge jobs are competitive. There are certifications. Organizations such as the American Hotel and Lodging Educational Institute, have various certification programs in the hospitality industry. Some hotel companies have training programs available and some require higher education degrees and previous experience with guest services. Here’s the skinny on what it’s like to work as a concierge and here’s an overview of the skills a concierge needs. Here’s some insider information on how to be a great concierge.
Related Classes: Managing Customer Service, Interpersonal Communication, Keys to Effective Communication, Mastering Public Speaking, Skills for Making Great Decisions, Handling Medical Emergencies, Twelve Steps to a Successful Job Search, Speed Spanish, Speed Spanish II, Speed Spanish III, Beginning Conversational French, Instant Italian, Conversational Japanese, Discover Sign Language, Discover Sign Language II.
Finding a Position: There are job boards specifically geared towards the hospitality industry and major hotel chains have their own career pages for you to explore. Many individual hotels list jobs on their sites too. There are concierge membership organizations in various regions that may be helpful with making connections and getting job leads.