Flexibility: High

Social Engagement: Medium

What’s What: SYKESHome provides remote jobs within the footprint of a global company, a team of more than 55,000 employees serving major brands around the world.  Recently, SYKESHome was named #8 on the list of the Top 100 Companies for Remote Jobs (to work for) by Flex Jobs. Working with SYKESHome offers a flexible, commute-free alternate to a traditional job.  As a Customer Service Agent, you’ll utilize your strong people skills to connect with customers, right from the comforts of home.  The SYKES Work at Home team believes their people are their most valuable asset and provides world-class training, benefits, and growth opportunities to help their employees become the best in the industry.

Amava Take: SYKESHome is a pioneer in exceptional customer care and support. They help their brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience and the key is having a team of excellent Customer Service Agents to deploy. Every time a SYKES Customer Service Representative takes a call, they have the chance to help someone answer a question, solve a problem, or find a solution. They serve clients in an array of businesses and represent major brands around the world. Could this be the work-at-home opportunity you’ve been searching for?

From the Front Lines: 

What kinds of candidates are you looking for to fill these positions? 

SYKESHome is searching for candidates who have a strong desire to help others. Great communicators who thrive in an independent environment and love to solve problems do well in these roles.

What do customer service reps do?

SYKES Customer Service Agents assist with questions and help customers solve problems. They listen attentively to customer needs and concerns and help them to solve issues, one caring interaction at a time.

What’s the long-term value in connecting with SYKESHome?

Become a part of the team at SYKESHome and you’ll connect with customers all over the world while building your skills and earning income… with no commute!

From the Trenches:  

What’s the most satisfying part of the job/experience?

Sykes helps people, one caring interaction at a time.  This statement is simple and showcases the most satisfying part of the job. 

What skills are important in this role?

The ability to troubleshoot logically, multi-task and rotate shifts as needed. 

What surprised you the most about working from home through SYKESHome?

It was much more social than I expected. I get to have so many conversations with other people and I learn all kinds of things. 

Special Requirements: The main requirements are that you be upbeat & friendly, with a strong desire to help others. You should also enjoy talking on the phone & using a computer. Some customer service experience is preferred and you should either be tech savvy or demonstrate a willingness to learn.

Finding a Position: Visit SYKESHome and discover more about their work at home opportunities. Please note SYKESHome does not hire in Arkansas, Delaware, Idaho, Kansas, Louisiana, Mississippi, North Dakota, Ohio, Vermont, Virginia, Iowa, Maryland, West Virginia and Alaska.