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Social Engagement: High
What’s What: This is a part-time role at the Apple Store where you’ll be working as a salesperson, what Apple calls a Specialist. But don’t let that name fool you. You don’t have to be a tech expert — they have other people for that. Plus, they’ll teach you the basics of what you need to know. You’ll specialize in connecting with customers to help them have a great experience in the store.
Amava Take: If you’re a “people person,” this role at Apple is a great way to discover the rewards of making meaningful connections. The job is not about technology as much as it’s about the experience people have when using Apple products. Apple products have always made technology simple and fun, and the Apple Store experience should feel like that. No one in the Apple Store knows everything, so you’ll be part of a team proud of its culture of supportive feedback.
From the Front Lines:
What kinds of candidates are you looking for?
Though you don’t need to be a tech expert, you should enjoy using technology to do things. It’s best to be familiar with using smartphones and computers, especially Apple products. You don’t need to know how they work inside, just how to use them to do typical things. Apple will teach you the rest. It’s most important to be a good listener, a people person. This role is more about human connections. That’s harder to teach — it’s part of your personality. Great communications skills are a must.
What do Specialists do?
An Apple Store Specialist helps customers learn new things, learn about products, and discover which products are right for them. Specialists who have interests that they explore through Apple products can share that passion with customers. For example, if you love taking photos, you can show customers how the iPhone camera works or show them how to edit photos on a Mac. If you love to draw, you can illustrate with iPad and Apple Pencil.
From the Trenches:
What’s the most satisfying aspect of the job?
Each time you provide guidance to a customer, you’ll be the bright spot in someone’s day. You get thanked a lot.
What are some of the benefits Apple provides?
Apple offers generous health and wellness resources and time-away programs. Employees at all levels of the company receive stock grants and have the option to buy Apple stock at a discount. They also have programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.