Social Engagement: Low (remote)/Medium (with client or team connection)
What’s What: If you are a people person and a problem-solver, you can be a customer service representative and talk to folks all day.
Amava Take: Ever make a call because you have a question about that thingamajig that just got delivered to your house? There’s no hex key in the box, are you kidding? Have you noticed how pleasant and helpful the person on the other end on the line tends to be? And usually your problem gets solved or you get some help figuring out what to do next, right? If you like talking to people (or emailing/e-chatting) and making things better when they start out all crabby, you can be awesome at this!
From the Front Lines:
What kinds of candidates are you looking for to fill these jobs?
Polite and resourceful individuals.
Any tips for first-timers to make it a productive and fulfilling experience?
The better you know the products and services, the more effective you will be in this role.
What’s a typical daily schedule like?
Generally, people work a shift and cover phone/email/online customer concerns.
From the Trenches:
What’s the most satisfying part of the job?
Helping ease someone’s frustration or confusion.
How would you describe the hard parts?
When a customer is angry and just wants to vent it can be difficult to help solve the underlying problem.
Did anyone ever call you a lifesaver? How did that feel?
Why, yes. Pretty darn excellent.
Special Requirements: Beyond a high school diploma and good communication skills, the requirements depend on the industry. For example, if you’re a customer service representative for a software product, you might need an engineering degree (associate’s or bachelor’s).
Finding a Position: Job boards are full of these jobs. It might make sense to limit your search by geography and industry if you have a particular interest in one. There are quite a few different kinds of customer service rep jobs. You can also check out customerservicejobs.com and narrow your search there however it works for you. If you’re interested in a company go directly to the company website and click on “Careers” or “Jobs” to get started.